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Thursday, April 16, 2009
Thursday, April 2, 2009
What Our Customers and Potential Clients Are Saying
We recently sent a survey to a group of our local clients and potential clients. Here are the questions that were asked and their responses.
1. In what ways have recent economic conditions had an impact on your business?
None, we are "recession proof" 0%
Minimal, we are "holding our own" 18.8%
Moderate, we have noticed an impact 37.5%
Significant, our senior leaders are concerned 37.5%
Catastrophic, our organization itself is in danger 6.3%
2. How has your organization addressed current economic conditions?
A focus on "back to basics", re-emphasizing what has made us successful in the past 50%
We have down-sized 31.3%
We have re-organized 31.3%
We have discontinued products or services 6.3%
3. What departments in your organization most positively impact results? (multiple answers were acceptable)
Finance 20%
Operations 66.7%
Human Resources 33.3%
Sales/Business Development 80%
Customer Service 40%
Information Technology 26.7%
Distribution 20%
4. Of the following competency areas, which would have the most significant impact on your business results in these difficult economic times? (multiple answers were acceptable)
More Effective Leadership 78.6%
Customer Focus 92.9%
Sales Effectiveness 85.7%
Employee Engagement 92.9%
Process Improvement 84.6%
5. Of the following subjects, which would have the most positive impact on enabling your organization to "do more with less"?(multiple answers were acceptable)
Customer Service 62.5%
Sales Effectiveness 73.3%
Dealing with Stress and Worry 66.7%
Preparing downsized employees for interviews 26.7%
Presentation Skills 71.4%
Making Process Improvement programs "stick" 73.3%
1. In what ways have recent economic conditions had an impact on your business?
None, we are "recession proof" 0%
Minimal, we are "holding our own" 18.8%
Moderate, we have noticed an impact 37.5%
Significant, our senior leaders are concerned 37.5%
Catastrophic, our organization itself is in danger 6.3%
2. How has your organization addressed current economic conditions?
A focus on "back to basics", re-emphasizing what has made us successful in the past 50%
We have down-sized 31.3%
We have re-organized 31.3%
We have discontinued products or services 6.3%
3. What departments in your organization most positively impact results? (multiple answers were acceptable)
Finance 20%
Operations 66.7%
Human Resources 33.3%
Sales/Business Development 80%
Customer Service 40%
Information Technology 26.7%
Distribution 20%
4. Of the following competency areas, which would have the most significant impact on your business results in these difficult economic times? (multiple answers were acceptable)
More Effective Leadership 78.6%
Customer Focus 92.9%
Sales Effectiveness 85.7%
Employee Engagement 92.9%
Process Improvement 84.6%
5. Of the following subjects, which would have the most positive impact on enabling your organization to "do more with less"?(multiple answers were acceptable)
Customer Service 62.5%
Sales Effectiveness 73.3%
Dealing with Stress and Worry 66.7%
Preparing downsized employees for interviews 26.7%
Presentation Skills 71.4%
Making Process Improvement programs "stick" 73.3%
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