Having a relative who used to work for a company that was recently the subject of a monumental implosion has distinct benefits; you can sure learn a lot of important lessons.
My brother-in-law, who was an executive at this company (he left when he saw that the "C" level leadership was on the wrong path), came to a profound conclusion recently.
"You know", said he..."I have been all around the world in a hundred different cultures and business climates...and THE main thing that matters is the way you treat people." Yes...that skill that we sometimes dismiss as unimportant, or worse, "soft"- people skills, will make or break your business (and your personal life!).
While we pay close attention to the top and bottom line, how our colleagues, bosses, and subordinates treat each other and customers, internal and external, often gets overlooked until it's too late. "See the light, or feel the heat", as Sam Iorio, Partner in the Philadelphia/Allentown/Delaware area Dale Carnegie Sponsorship says.
And when our team members are collectively not all that great at people skills, our customer satisfaction rates suffer. And we lose business. And we lose profits. Suddenly our ability to deal with people in genuine and sincere ways is not such a "soft" skill any more.
Our customer satisfaction rating here at the Philadelphia/Allentown/Delaware Dale Carnegie Sponsorship is currently at 97.87% based on customer evaluation data. What is yours?
Stay tuned to this blog for more on how and why people skills matters far more than you might think.
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment